ImagicaAI — operated by Cloud Crowd Labs.
Last updated: 2026-06-14
The fastest way to reach us is email:
We respond to support requests within two business days. For account-specific issues, send the email from the address associated with your ImagicaAI account and include the device model and iOS version you are using.
Open ImagicaAI and tap the credit counter at the top of the generation screen. From there you can either start an ImagicaAI Studio subscription (which adds 500 credits each month) or buy a one-time credit pack:
All purchases are processed by Apple through your App Store account. If a purchase succeeds but your credit balance does not update, open Settings → Restore Purchases and we will reconcile the entitlement.
ImagicaAI Studio is billed through Apple. To cancel, open the iOS Settings app → tap your name → Subscriptions → ImagicaAI Studio → Cancel Subscription. You keep access until the end of the current billing period; we do not issue partial refunds. See the Terms of Service for full details.
Open ImagicaAI → Settings → Delete Account. You will be asked to type the word DELETE to confirm. Tapping Permanently Delete removes your Firebase Authentication record, your Firestore user document, your favorites, your generated images, and your credit ledger immediately. The iOS app then signs you out. We do not retain a copy of your content after deletion; we keep billing records for 7 years as required by tax law.
Text-to-image models are non-deterministic — the same prompt can produce different results across runs and across model versions. If a result is consistently off, try one of these:
Credits are spent per generation regardless of the result, so we recommend short, exploratory prompts while you iterate.
The most common cause is a temporary issue reaching the upstream image generation provider. Tap the retry button on the failed generation card — your prompt and settings are preserved. If the failure keeps happening for more than 15 minutes, please email Hello@cloudcrowdlabs.com with the timestamp from the failed card so we can check the upstream status. We do not refund credits for individual failed generations, but if a generation fails before the upstream call we do not deduct the credit.
Yes. Your prompts, uploaded photos, and generated images are tied to your account and are not shared with anyone outside of the service providers listed in our Privacy Policy. We do not sell your data and we do not use your content to train third-party models.
Email Hello@cloudcrowdlabs.com with the email address of the offending account and a description of the issue. Include the image ID if you can find it. We review reports within two business days.